
Five Steps for Responding to Online Criticism
Remember the Online Disinhibition Effect? It’s the term that psychologists use for the loosening (or complete abandonment) of social norms in online encounters. You’ve probably witnessed some examples of this effect when an online discussion…

What’s the best way to sell to telecoms operators?
Vendors are facing some of the toughest trading conditions ever. It has never been so difficult to ‘sell’ to operators. It’s not just uncontrollable macro-economic factors that are frustrating vendor sales and marketing efforts. The manner…

Transparency, Rebranding, and PR
It’s been a bit of a hard week for New York Mayoral candidate Anthony Weiner. Even if you’re the type to just casually flip through the news channels at night, you probably recall how the former Congressman forever tainted his political…

Google+ Rapidly Becoming a Go-To PR Tool for Businesses
Google+ is gaining steam — and fast. According to new research, 34 percent of people who use social networks to connect to other websites use Google+ as their primary platform. This both Twitter and LinkedIn, and falls short only of Facebook…

How to Successfully Use Surveys & Research to Fuel PR Campaigns
There was a time when public relations was limited to positioning clients in front of the media. That time, however, is over, as the digital age has caused PR to evolve into much, much more. While media relations is still a very big part of…

The Founding Fathers: America’s First PR Firm
“We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.”
That legendary line gives…

The Art and Science of PR Measurement – Quick Takes and Suggestions
PR measurement is an art and science that even many of the brightest minds in the industry haven’t quite figured out yet, and certainly not perfected. Earlier this month, the International Association for the Measurement and Evaluation of…

Demand evidence and think critically!
Like the spurious claims companies make about being “innovative”, of which I’ve written much before, there are plenty of organisations that claim to be “thought leaders”. But how can you tell if they really are? Because they say so?…

5 Things New Age SEO Means for PR
Penguin 2.0, released last month, is Google’s latest update to its search algorithm and it continues the search giant’s trend of improving how it recognizes - and rewards - good quality links. As we all know this is the latest in its battle…

Why YouTube Works for B2B Marketing
Over 50 percent of executives watch work-related YouTube videos at least once a week. While YouTube is typically associated with singing cat videos or montages of the newest dance fad, it is also a very useful online tool when it comes to business-to-business…

Facing the Online Disinhibition Effect: Whether and When to Respond to Negative Comments
If you are a business owner or company executive, you probably should be worrying about the Online Disinhibition Effect. According to research conducted by Rider University psychologist John Suler [PDF], it’s the Online Disinhibition Effect…

4 Rules for Making an Infographic that Rocks
Over the past few years, businesses have begun to use infographics to engage an audience with facts and figures that otherwise are static numbers in a simple slide report. Visual.ly, a company that specializes in this type of data visualization,…
